Priority Support – Xojo Programming Blog https://blog.xojo.com Blog about the Xojo programming language and IDE Wed, 09 Aug 2023 15:15:27 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 All You Need is Xojo Pro https://blog.xojo.com/2021/10/04/all-you-need-is-xojo-pro/ Mon, 04 Oct 2021 14:00:00 +0000 https://blog.xojo.com/?p=9127 Whether you are new to Xojo or looking to upgrade your existing licenses, Xojo Pro is the best way to take advantage of everything Xojo has to offer.

Xojo Pro includes support for every platform:

  • Desktop – Cross-compile for Windows, macOS X & Linux.
  • Web – Deploy web apps as standalone apps or to Xojo Cloud.
  • Mobile – Make apps for iPhone and iPads (iOS) and Android.
  • Pi – Make apps for Raspberry Pi and other single-board computers.
  • Console – Make apps with no graphical user interface that run from the terminal, command line or as background processes.

In addition, Xojo Pro developers enjoy the following benefits:

  • Technical Email & Phone Support
  • Access to Xojo pre-releases
  • License activation on 3 machines
  • First access to Consulting Leads

Xojo Pro is $799 and a new license includes build access to new Xojo releases for 12 months. Your Xojo license is perpetual, but access to building apps with new Xojo releases is limited. After 12 months you can renew your access to build apps with new releases or continue building apps with the older releases, indefinitely. You are never required to renew and can do so anytime to access new features and supported platforms. Your apps built with Xojo are yours forever.

Already have a Xojo license? Upgrading it to Xojo Pro will earn you a discount. We’ve made it easy to Upgrade to Xojo Pro, just log in to your account, go to your licenses page and select the license(s) you wish to upgrade. The more licenses you select, the greater your discount. After you have selected the licenses to upgrade, choose “Upgrade to Xojo Pro” to see your personal upgrade discount in the store.

Questions about Xojo Pro or upgrading your existing Xojo licenses to Xojo Pro? Email me anytime at hello@xojo.com.

Think you need more? Look into Xojo Pro Plus, developed for businesses that depend on Xojo.

]]> Feedback Notifications and Communication With Xojo https://blog.xojo.com/2020/10/27/feedback-notifications-and-communication-with-xojo/ Tue, 27 Oct 2020 10:00:59 +0000 https://blog.xojo.com/?p=7506 Staying in communication is important. Feedback sends notifications during the stages that bug reports or feature requests go through. We recently identified an issue with status change notification emails in Feedback and the problem has now been fixed. Additionally, because of user feedback, we have added more status notifications in Feedback. Further, you will no longer receive emails about your own comments and edits to a case. Thanks to those who reported the issue and helped with testing. If you’re not getting notifications and you think you should be, please let us know.

There are numerous ways to communicate with Xojo, so here’s how to reach us:

Customer Service

If you have a question and aren’t sure where it should go – reach out to our friendly Customer Service team at hello@xojo.com. We guarantee a response within 48 hours but it’s usually much, much faster. We understand that the issues you’re running into are important to you – often even time-sensitive (we’ve been there!), so we strive to get you the answer you need as fast as we can.

Submit a Case

Got a bug or feature request? Please submit a case for it in our Feedback app (make sure you have the latest version), this is our feedback tracking system for Xojo. Creating a case is easy – first search to see if your issue already exists. If it does, you can Subscribe to the case for updates. If not, create your own case – be as specific as possible, enter steps to reproduce and include an example project if you can.

Technical Support

Desktop, iOS, Web, Pro and Pro Plus licenses all come with Tech Support. You can fill out our contact form to get in touch with Tech Support and you’ll hear back ASAP. The more specific you are in the initial message (include Feedback case numbers if you can), the faster you’ll be able to get a resolution. If you encounter a show-stopping bug that you are not able to work around, you should contact Tech Support for help.

The Forum

The Xojo Forum is a great resource that is frequented by Xojo users, you’ll get an answer pretty quickly. You might also make a friend or two! Bonus – members of the Xojo Team stop by to help out when possible! It’s good to search first, as many questions have previously been answered.

We want to help you be successful with Xojo. Each of us strive to be accessible and Xojo offers multiple venues for support and questions. And if you want to say hi, stop by a Xojo Hangout*, tweet us, join our Facebook page or subscribe to our YouTube channel.

*Xojo Hangouts are community social Zoom video meetups which are currently held every Tuesday at 2PM ET and Friday at 4PM ET. Hangouts are attended by a number of Xojo staff (Geoff’s usually there!) as well as a fun group of users from around the world. Details to join are posted the day-of at the top of the Xojo forum.

]]> True Cross-Platform In A Single License: Xojo Pro https://blog.xojo.com/2015/10/23/true-cross-platform-in-a-single-license-xojo-pro/ Fri, 23 Oct 2015 00:00:00 +0000 http://blogtemp.xojo.com/2015/10/23/true-cross-platform-in-a-single-license-xojo-pro/ Serious about cross-platform development? Consider going Pro with Xojo. Whether you are new to Xojo or looking to upgrade your existing licenses, Xojo Pro is the best way to take advantage of everything Xojo has to offer.

A nearly $200 savings, Xojo Pro includes support for every platform:

  • Xojo Desktop (Windows, Mac OS X & Linux)
  • Xojo Web
  • Xojo iOS
  • Xojo Pi (Raspberry Pi and other single-board computers)
  • Xojo Console
  • Xojo Android (when released)

In addition, Xojo Pro developers enjoy the following benefits:

  • Priority Support
  • Access to Xojo Betas
  • License Activation on 3 machines
  • Access to Xojo Consulting Leads

xojo cogsA Xojo Pro license is $699 and will give you access to all new Xojo releases for 12 months. When your license expires you can continue to compile using any Xojo release distributed before your expiration date, indefinitely. You are never required to renew your license and can do so anytime to access new features and supported platforms.

Already have a Xojo license? Upgrading it to Xojo Pro will earn you a discount. We’ve made it easy to Upgrade to Xojo Pro, just log in to your account, go to your licenses page and select the license(s) you wish to upgrade. The more licenses you select (up to 4), the greater your discount. After you have selected the licenses to upgrade, choose “Upgrade to Xojo Pro” to see your personal upgrade discount in the store.

Questions about Xojo Pro or upgrading your existing Xojo licenses to Xojo Pro? Ask here or email me anytime at hello@xojo.com.

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